Find yourone lessthing.
You cannot grow a business by doing every job in it. We build and manage bilingual teams that answer your calls, work your leads and clear your paperwork, with a named client director who knows your name.
Managed, not outsourcedEnglish & EspañolA named client director
Most outsourcing hands you a stranger and a login. We hand you a managed team, the systems to run it, and a client director who knows your name.
Four things we run for you
Pick the work that is holding growth back. We run it with trained specialists, a named client director, and a weekly report you can read at a red light.
Customer Support & Intake
For owners whose phone rings on their hip
Every call, chat and email answered, after hours too. English and Español, native on both sides. Customers stay, and you stop being the backup receptionist.
Explore →Sales & Lead Generation
For owners paying for leads nobody calls back
Leads worked the day they land. Outbound that keeps going, follow-up that does not quit, appointments booked on your calendar.
Explore →Back-Office & Processing
For owners whose paperwork caps how much work they can take
Files, deal packets, intake forms, data entry and daily queues, worked inside your systems. The pile that never shrinks gets cleared.
Explore →Recruiting & Remote Staffing
For owners who want their own remote hire
We source, screen and test remote bilingual hires, then hand them to you. The person works for you and grows your own bench.
Explore →What "managed" means here
Cheap outsourcing gives you a seat and a password and wishes you luck. We give you a team of trained specialists sized to your need, one client director whose job is your account, and reporting that shows what moved.
- →A client director you know by nameSits with the team every day. Reviews real calls. Fixes the small thing before it becomes a lost customer.
- →No lead goes untouchedWorked the day it arrives, then followed up until it answers or asks us to stop.
- →A weekly report in plain wordsWhat came in, what got handled, what is still open, what needs you.
- →English & Español, native on both sidesNo transfer, no script read phonetically. The person who picks up is the person who helps.
The big floors are built for big accounts
If you are not their largest client, you are nobody's priority. Here, a client director's job is your account, and small is the point. See how a bilingual team works.
At a big floor
- Your account waits behind bigger ones. The attention goes where the volume is.
- Quality checks are a sample, or an add-on. Somebody listens to a few calls when there is time.
- Spanish is a separate line. Or a surcharge, or a transfer to whoever is free.
- You hear about problems from your customers. Usually after they have left.
With NRT
- A named client director owns your account. One person to call, who already knows the answer.
- Real calls reviewed every day. Part of the work, not an upgrade.
- English and Español on the same team. The person who picks up is the person who helps.
- You hear about problems in a weekly report. Already fixed, or flagged with what is needed from you.
Industries we already work in
We do not learn your business on your dime. These are the rooms we have already worked, support and sales, both sides.
Home & field services
HVAC, plumbing, electrical, roofing. The phone is the pipeline, and it rings while you are on a roof.
Health & insurance offices
Front desks that are outnumbered and agencies buried in intake. Administrative support only; your licensed people decide.
Finance & admin firms
Documents that need chasing, files that need finishing, clients who want to know where things stand.
Sales, service & subscriptions
Leads to work, customers to keep, renewals to save, partners to support.
"A reliable team who consistently delivers high-quality work; goal-oriented, proactive, and efficient."
"NRT BPO stands out for its remarkable added value in talent sourcing, showcasing a proven ability to identify and attract top-notch professionals with diverse skill sets."
A call-center boutiqueManaged, not outsourced
Who this is for, and who it is not for
We would rather tell you straight on the first call than win a client who should have gone elsewhere.
A good fit
- Owner-operated service businesses that have outgrown doing it all themselves.
- Phones, leads or paperwork that are costing you customers because nobody owns them.
- Spanish-speaking customers who deserve a real conversation, not a transfer.
- You want one person to call when something is wrong, and a report you can actually read.
Not a fit
- You want a seat and a password and plan to manage the person yourself.
- You want the lowest hourly rate above everything else.
- You need medical, legal or licensed advice given on your behalf. We do the administrative work; your licensed people decide.
- You need it unmanaged. The client director is the whole point.
Questions owners ask
Straight answers. If yours is not here, ask it on the call.
What does "managed" actually mean?
A named client director runs your team every day. They review real calls, catch gaps, correct habits before you notice them, and send you a short weekly report in plain words. You never manage people in another country; you talk to one person.
How does a team get started?
With a short diagnostic call, then everything in writing. We find what is holding the business back, write down your greeting, your questions and your escalation rules, train specialists on your business and your systems, and go live with the client director listening from the first call.
Is the team really bilingual?
Yes, native English and native Español, tested before anything else. There is no Spanish line to transfer to. The person who picks up is the person who helps, in whichever language the caller opens with. Email and chat are written properly in both.
Who is this not right for?
Owners who want an unmanaged seat and a password. If you would rather manage the person yourself and skip the daily review and the weekly report, a cheaper option will suit you better, and we will say so on the first call.
Find your one less thing.
A short call. We find what is holding the business back and tell you straight whether we can run it. No pressure, no hard sell.
Prefer email? info@nrtbpo.com