Privacy Policy

At NRT BPO, we are committed to protecting the privacy and confidentiality of all personal information we handle in the course of our business. As a service provider in the business process outsourcing (BPO) and call center industry, we recognize the importance of safeguarding the personal data of our clients, their customers, our employees, and job applicants. This Privacy Policy explains how we collect, use, share, and protect personal information within the scope of our services.

We collect personal information that is necessary for providing our services, operating our business, and complying with legal obligations. This may include names, contact details, customer account information, communication logs, call recordings, and employment-related data such as resumes, background information, and performance records. The information we gather helps us deliver professional contact center services, manage staffing needs, conduct training, ensure quality assurance, and provide coaching to meet the expectations of our clients.

Personal information collected by NRT BPO is used solely for business purposes. These purposes include delivering BPO services on behalf of our clients, handling customer interactions, managing our workforce, monitoring service quality, training personnel, and fulfilling contractual, regulatory, and legal requirements. We also use information to ensure the security of our operations and to protect against fraud or unauthorized access to our systems.

We may share personal information with clients who engage our services, ensuring that such information is disclosed only for purposes related to the services we provide. Additionally, we work with carefully selected third-party vendors who support our operations under strict confidentiality agreements. When required by law or regulatory authorities, we may disclose information in accordance with applicable regulations. NRT BPO does not sell personal information to third parties under any circumstances.

To protect the personal information in our care, we implement a combination of administrative, technical, and physical security measures designed to prevent unauthorized access, use, or disclosure. These measures are regularly reviewed and updated to reflect industry standards and best practices.

Given the global nature of our business, information we collect may be transferred to or accessed from countries outside the location where it was collected. We ensure that such international transfers comply with applicable data protection laws and are subject to appropriate safeguards to protect the rights of individuals.

NRT BPO is committed to maintaining transparency and trust with all individuals whose personal information we handle. For any questions about this Privacy Policy or the way we manage personal data, please contact us at ‪+1 (561) 460-6495‬.